01. Runbook Master Template

A default template to use with runbooks to help with consistency, as well as inspiration on what to include

Confirm the Problem


Dashboard X

Dashboard X shows blah blah and can be found here.

Dashboard Y

Dashboard Y shows blah blah and can be found here.

Diagnostic Commands

Command X

some command to find X

Command Y

some command to validate Y is running

Resolution Options

Option X

Try updating X with the following commands:

some command to update X

Option Y

e.g. If all other options have failed, put up the holding page and prepare for DR.


While diagnosing and fixing the incident/issue, you may want to make notes. We recommend doing that in your <insert e.g. alert channel in Slack> so they can be easily reviewed the next day for follow up actions.